Health System
Overview
I led the redesign of a hospital management system used by public hospitals and clinics, supporting workflows from patient registration to complex clinical operations. The project focused on reducing operational errors, improving usability and accessibility, and creating a scalable interface structure for a highly complex and critical healthcare environment.
Project
B2B/SaaS
Year
2024
Role
Product Designer Lead
Client
Plural Med
Responsibilities
Design system restructuring
Design documentation
High-fidelity prototyping
Interface standardization across modules
Accessibility improvements
Collaboration with product and development teams
Process
When I joined the project, the system was already going through a restructuring phase, but there was no consolidated design system to support consistent product evolution.
My first contribution was to structure a design system that could bring consistency to the redesign process, reduce visual and interaction inconsistencies, and create a reusable foundation for future improvements.
I also reorganized the design documentation to improve alignment between design, product, and engineering teams. This helped make design decisions clearer, support handoff, and create a more scalable process for maintaining and evolving the system.
Given the complexity of the healthcare context, the work required balancing user needs, clinical business rules, accessibility requirements, and technical feasibility.
Challenges
Standardizing interfaces across multiple system modules
Reducing visual, structural, and interaction inconsistencies
Organizing a large volume of information without overwhelming users
Improving accessibility and alignment with WCAG guidelines
Designing efficient flows for high-pressure healthcare environments
Balancing user needs, medical business rules, and technical constraints
Working with limited direct access to end users
Impact
Created a reusable component library to support the evolution of the system
Defined design tokens and components to improve interface consistency and flexibility
Improved the structure and quality of design documentation
Reduced cognitive load in critical tasks
Helped reduce operational errors related to information-heavy interfaces
Established a more scalable design foundation for future modules and product improvements
